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Most place have form letters and form emails for common things. They just hit one or two buttons and the canned reply comes out.If it's a specific email address for Lotronex there may even be a little email bot that just returns the same email to all incoming mails.I've seen that kind of thing when reporting people to thier ISP's for spam. You send to the abuse address and the little canned response comes back usually fairly quickly.It may take a few days before a real person sees it, but they think it makes people feel better to get a quick reponse.K.